Terms of service
1. Introduction
Products purchased on blakshop.com are sold directly by Blue Distribution S.r.l. (Tax Code and VAT No. 03417140179).
Online sales are governed by Italian Legislative Decree no. 206 of 6 September 2005 and Legislative Decree no. 70 of 9 April 2003.
Customers are advised to read these General Terms and Conditions each time they visit the blakshop.com website (hereinafter referred to as the “Site”).
Order confirmation shall constitute acceptance of these General Terms and Conditions, with no possibility of appeal.
By accessing the Site, Customers undertake to comply with these General Terms and Conditions and the Terms of Use set out therein.
All commercial relations between Blakshop and its Customers are governed exclusively by the following General Terms and Conditions of Sale, to the exclusion of any other agreement unless made in writing. Placing an online order also implies full acceptance of the following terms and conditions.
2. Placing an Order
Orders may be placed online through the Site, www.blakshop.com, 24 hours a day, 7 days a week.
3. Prices
All sale prices shown on the Site are expressed in euros and include VAT.
Prices do not include delivery charges.
Delivery charges are always borne by the Customer and are invoiced at the end of the order as an additional charge to the selected products.
Blakshop reserves the right to change prices at any time, but undertakes to apply the prices shown on the Site at the time the order is placed.
4. Shipping Terms and Delivery Times
Shipping is free for purchases of €60 or more.
For purchases under €60, the shipping charge is €5.90.
Upon arrival of the goods, the customer is required to accept delivery.
If the recipient is not present at the time of delivery, the courier will leave a notice and attempt delivery again on the following business day.
Please note that couriers collect and deliver products only on business days.
Blakshop cannot be held responsible for any consequences resulting from a delay in delivery, or from the loss of or damage to the order caused by the courier.
If the order has not been delivered within the expected timeframe, Blakshop may, at the Customer’s request, investigate the reasons for the delay.
During this period (approximately 15 days), it will not be possible to issue a refund or arrange a new shipment of the order.
If delivery is unsuccessful and no information is received from the recipient within 5 days, the goods will be returned to the sender and the amount will be refunded, less the shipping costs.
What to do at the time of delivery:
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Check that the package is in good condition and that the packaging (box and adhesive tape) has not been tampered with.
In the event of non-compliance or visible damage:
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Refuse delivery and fill in the acceptance form, stating the problem found;
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Return the package to the courier;
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Send a report to Customer Service at info@blakshop.com within 48 hours, describing what happened and indicating the order number.
To enable Blakshop to contact them if necessary, Customers are kindly asked to provide:
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A working email address
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A landline telephone number
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A mobile phone number
5. Payments
Blakshop offers its Customers the following payment methods: PayPal and Credit Card.
Credit card payments are guaranteed by BANCA SELLA.
All transmitted data is encrypted and sent directly to the secure server.
No one, not even Blakshop, is able to know the details of the credit cards used, since the data is decrypted by the bank, under authorization from your credit card company, only at the time of the transaction.
Furthermore, this information will never be reused except to issue the relevant refunds in the event of returns.
6. Right of Withdrawal
Pursuant to Article 5 of Legislative Decree 185/1999, if the customer is a consumer (that is, a natural person purchasing goods for purposes unrelated to their professional activity), they have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, subject to the conditions below:
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The right of withdrawal applies to the purchased product in its entirety; it is not possible to withdraw only from part of the product;
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The purchased item must be intact and returned in its original packaging, complete in all its parts, including any packaging materials and documentation;
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By law, the shipping costs related to returning the item are borne by the customer;
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The shipment, until proof of receipt at our warehouse, is under the customer’s full responsibility;
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In the event of damage to the item during transport, Blakshop will notify the customer of the incident within 5 working days of receipt of the goods at its warehouse, so that the customer may promptly file a claim against the courier chosen by them and obtain reimbursement for the value of the item, if insured;
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Blakshop is not liable in any way for damage, theft, or loss of goods returned via uninsured shipments.
To exercise this right, the customer must send Blakshop notice of their intention to do so within 10 working days from the date of receipt of the goods.
Blakshop will refund the customer the full amount already paid within 14 days from receipt of the returned goods, by reversing the amount charged to the Credit Card or PayPal account.
The right of withdrawal is entirely forfeited due to the lack of the essential condition of integrity of the item (packaging and/or its contents) in cases where Blakshop establishes:
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The absence of the original packaging and/or wrapping;
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The absence of integral parts of the product (accessories, parts, etc.);
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Damage to the product for reasons other than transport.
If the right of withdrawal is forfeited, Blakshop will return the purchased item to the sender, charging the sender the shipping costs.
Please also note that:
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if the return is due to our error or to a defect in the goods, the shipping costs will be borne by us and you may request either an exchange or a refund of the full amount, including shipping costs;
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if the return is due to your error during the ordering process, the shipping costs will be borne by you and you may request either an exchange or a store credit for the amount of the goods ordered, excluding shipping costs, to be used on future orders.
7. Return Instructions
To return a product, download the form for product replacement or return.
Returns Form
The form must be completed in full and placed inside the package at the time of return.
Please make sure to ship the item in its original packaging, including the original label/tag in the case of clothing items, and the box in the case of footwear.
Please send the package to the following address:
BLAKSHOP / BLUE DISTRIBUTION SRL
VIA PIETRO VASSANELLI N. 52
37012 BUSSOLENGO (VR)
Blue Distribution S.r.l., after receiving the product and verifying its integrity, will refund the customer exclusively the price of the product.
BLAKSHOP / BLUE DISTRIBUTION SRL
8. Disputes and Liability
These General Terms and Conditions are governed by Italian law.
Any disputes arising from the interpretation and/or execution of these General Terms and Conditions shall fall under the exclusive jurisdiction of the Court of Verona.