General terms and conditions of sale

Seller: Blue Distribution S.r.l. (tax code and VAT no. 03417140179)
Website: blakshop.com (hereinafter “the Site” or “Blakshop”)
Operational headquarters / returns warehouse: Via Pietro Vassanelli n. 52, 37012 Bussolengo (VR), Italy
Contact: info@blakshop.com

These General Terms and Conditions of Sale (hereinafter “Terms”) govern the commercial relationship between Blue Distribution S.r.l. and the Customer for purchases made on the Site.
Distance selling is governed in particular by Italian Legislative Decree no. 206 of 6 September 2005 (Consumer Code) and Legislative Decree no. 70 of 9 April 2003 (e-commerce).

The Customer is asked to read these Terms carefully before each order. Sending and confirming an order means full acceptance of the Terms, without reservation.
Any different terms of the Customer are not recognised, unless agreed in writing by Blue Distribution S.r.l.

The company reserves the right to update these Terms; the applicable version is the one published on the Site at the time of the order.

1. Subject and validity

1.1. Products purchased on blakshop.com are sold directly by Blue Distribution S.r.l.
1.2. All commercial relationships between Blakshop and its Customers are governed exclusively by these Terms, excluding any other arrangement not agreed in writing.
1.3. By accessing the Site and/or placing an order, the Customer agrees to comply with these Terms and with any terms of use published on the Site.

2. Conclusion of the contract and availability

2.1. Orders can be placed on the Site www.blakshop.com, 24 hours a day, 7 days a week.
2.2. The presentation of products on the Site is not a binding offer but an online catalogue. The order sent by the Customer is a binding contractual proposal.
2.3. The order receipt confirmation (automatic email) does not yet constitute acceptance of the contract. The contract is concluded with Blakshop's email confirming acceptance and/or shipment of the order.
2.4. Blakshop may accept the order within a reasonable period (normally within two working days). If one or more products are unavailable, the Customer will be informed without delay.
2.5. Blakshop reserves the right not to accept the order, or to withdraw from a concluded sales contract, giving prompt notice to the email address given in the order (for example in the case of obvious price, text or calculation errors, or inability to supply).
2.6. All offers are valid while stocks last. If, despite commitments made with suppliers, a product cannot be delivered, Blakshop will inform the Customer and refund the amount already paid using the payment method used, within the legal time limits.
2.7. The language of the contract and of order communications is Italian.

3. Prices

3.1. All sale prices shown on the Site are in euros and include VAT, unless otherwise stated.
3.2. Prices do not include delivery charges, except where expressly stated (e.g. free shipping once the threshold is reached).
3.3. Delivery charges are invoiced at the end of the order as a supplement to the selected products, as shown at checkout and in the Site's shipping information.
3.4. Despite our commitment to accuracy, on rare occasions a price different from the actual one may be shown by mistake. Blakshop checks prices when checking and shipping the order. If the price shown is lower than the correct one, Blakshop will contact the Customer to check whether they still wish to buy at the correct price; otherwise the order cannot be accepted.

4. Payments

4.1. Blakshop offers, among others, the following payment methods: PayPal, Google Pay, Amazon Pay, Shop Pay, Klarna and credit card, depending on availability at checkout.
4.2. Credit card payments are handled through Shopify Payments. The data sent is encrypted and sent to the payment provider's secure server. Blakshop neither stores nor sees full card details.
4.3. This data is not reused except to make any refunds in the event of a return or withdrawal.
4.4. The purchase price is due at the time of the order, according to the chosen payment method.

5. Transport, delivery times and collection

5.1. Unless otherwise stated in commercial information published on the Site (for example a free shipping threshold, promotions or amounts shown at checkout), shipping costs are paid by the consumer and are shown when ordering.
5.2. When the goods arrive, the Customer agrees to accept them. Couriers carry out transport and delivery on working days.
5.3. If the recipient is not present at the time of delivery, the courier (normally GLS or another stated carrier) leaves a notice and may attempt a new delivery the following day.
5.4. Blakshop is not responsible for the consequences of delays, loss or damage attributable to the courier, to the extent permitted by law. At the Customer's request, Blakshop may investigate the reasons for a delay; during this check (roughly up to about 15 days) it may not be possible to proceed immediately with a refund or a new shipment.
5.5. Failed delivery and storage. If the courier does not find the recipient at the address provided, it will normally attempt a second delivery. After the second unsuccessful attempt, the parcel may be held by the courier for a limited period (roughly 3 days), within which a new delivery must be arranged. After that period, or if a further attempt fails, the order may be cancelled and refunded, deducting shipping costs (even if the order qualified for free shipping) and any storage costs from the refund.
5.6. What to do on delivery.

  • Check that the parcel is in good condition and that the packaging (box and tape) has not been tampered with.
  • If there is any non-conformity or visible damage: refuse the delivery and fill in the courier's form/note describing the problem; return the package to the courier; report it to Customer Service (info@blakshop.com) within 48 hours, giving the order number.

5.7. To allow us to get in touch, the Customer must provide a working email address and an up-to-date phone number.

6. Mandatory Customer information

6.1. When ordering, the Customer must provide true and complete information.
6.2. If their name, address, email or phone number changes, the Customer must update their details promptly.
6.3. If the Customer provides false or incomplete information (in particular a wrong email address), Blakshop may decline to process the order or withdraw from the contract, to the extent permitted by law.

7. Right of withdrawal (14-day cooling-off period): information for consumers

This section applies to Customers who are consumers within the meaning of art. 3 of the Consumer Code (individuals acting for purposes outside any business, commercial, craft or professional activity they may carry out).

7.1. Right of withdrawal

Under arts. 52 et seq. of the Consumer Code, the consumer has the right to withdraw from the purchase contract without giving any reason and without penalty, within 14 (fourteen) days.

Blakshop 30-day extension: the 14 days above are the minimum period required by law. Blakshop voluntarily extends it to 30 days from delivery. Returns requested from day 15 to day 30 fall under the store's commercial policy, not the legal right of withdrawal; in this case the original shipping costs are not refunded.

The withdrawal period starts from the day on which the consumer, or a third party designated by them other than the carrier, takes physical possession of the goods or, in the case of delivery in several parts, of the last item.

7.2. How to exercise the right of withdrawal

To exercise the right of withdrawal, the consumer must inform Blakshop / Blue Distribution S.r.l. of their decision to withdraw from the contract by means of a clear statement (for example a letter sent by post or email).

Recipient of the withdrawal notice:
Blue Distribution S.r.l. — Blakshop
Via Pietro Vassanelli n. 52
37012 Bussolengo (VR)
Italy
Email: info@blakshop.com

You may use the model withdrawal form at the end of this section; using the form is not mandatory.

To meet the withdrawal deadline, it is sufficient for the communication concerning the exercise of the right of withdrawal to be sent before the 14-day period has expired.

The Customer may also start the return process using the online return request tool if provided on the Site; this does not affect the right of withdrawal.

7.3. Effects of withdrawal

If the consumer withdraws from this contract, they will be refunded all payments made to Blakshop, including delivery costs (except for any additional costs resulting from choosing a type of delivery other than the cheapest standard delivery offered), without undue delay and in any case no later than 14 days from the day on which Blakshop is informed of the decision to withdraw.

The refund will be made using the same means of payment used for the initial transaction, unless expressly agreed otherwise; in any case the consumer will not incur any costs as a result of the refund.

Blakshop may withhold the refund until it has received the goods back or until the consumer has supplied proof of having sent them back, whichever is earlier.

7.4. Return of goods

The consumer must send back or hand over the goods to Blakshop without undue delay and in any case within 14 days from the day on which they communicated their withdrawal. The deadline is met if the goods are sent back before the 14-day period has expired.

Return address:
BLAKSHOP / BLUE DISTRIBUTION S.R.L.
Via Pietro Vassanelli n. 52
37012 Bussolengo (VR)
Italy

The consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods (i.e. the trying and checking that would normally be possible in a shop).

7.5. Return costs

Unless otherwise stated in commercial information published on the Site (for example a free return label or promotions), the direct costs of returning the goods are paid by the consumer.

The return shipment is the Customer's responsibility until receipt is confirmed at the Blakshop warehouse. If the item is damaged during return transport, Blakshop will notify the Customer (roughly within 5 working days of receipt) so they can file a claim against the courier they chose. Blakshop is not liable for damage, theft or loss of goods returned using uninsured shipping, to the extent permitted by law.

7.6. Practical return conditions

  • The right of withdrawal applies to the purchased product in its entirety; it cannot be exercised on only part of a single unit product.
  • The item must be returned, where possible, in its original packaging, complete with labels/tags (clothing) and box (footwear), accessories and documentation.
  • Please include the completed return form in the parcel, where required by the online procedure.
  • Gift cards are not refundable under the right of withdrawal, except where provided by law.

7.7. Exclusions from the right of withdrawal

Unless otherwise agreed, the right of withdrawal does not apply, among others, to the following contracts (art. 59 of the Consumer Code):

  1. the supply of goods made to the consumer's specifications or clearly personalised;
  2. the supply of sealed goods which are not suitable for return for health protection or hygiene reasons and were unsealed after delivery;
  3. the supply of goods which, after delivery, are by their nature inseparably mixed with other items;
  4. the supply of sealed audio or video recordings or sealed computer software which were unsealed after delivery;
  5. the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

7.8. Loss of right / refusal of return where the item is not intact

Without prejudice to the law on diminished value, Blakshop may refuse the return or withhold proportionate amounts where it finds, for example:

  1. missing original packaging and/or wrapping essential for resale, beyond normal trying of the product;
  2. missing integral parts of the product (accessories, parts, etc.);
  3. damage to the product for reasons other than transport or trying it as would normally be done in a shop.

In such cases Blakshop may return the item to the sender, charging the related shipping costs, or give only a partial refund according to the diminished value established.

7.9. Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: Blue Distribution S.r.l. — Blakshop, Via Pietro Vassanelli n. 52, 37012 Bussolengo (VR), Italy — email: info@blakshop.com

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):

— Ordered on (*)/received on (*):
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:

(*) Delete as appropriate.

8. Return procedure

8.1. To return a product, the Customer can fill in the online return request on the Site and follow the instructions provided.
8.2. After receiving the product and checking that it is intact and meets the withdrawal/return conditions, Blue Distribution S.r.l. will issue a refund as set out in section 7 (for consumers) or according to the commercial policies published on the Site.
8.3. Except as required by law in the case of withdrawal (which as a rule also includes the original delivery costs within the limits of art. 56 of the Consumer Code), Blakshop normally refunds the price of the product; any return costs borne by the Customer remain their responsibility.

9. Legal guarantee of conformity

9.1. The legal guarantee of conformity under the Consumer Code (arts. 128 et seq.) applies to consumers.
9.2. In the event of a lack of conformity, the consumer is entitled to have the goods brought into conformity free of charge by repair or replacement or, where the conditions are met, to a price reduction or termination of the contract, in accordance with the law.
9.3. The guarantee does not cover normal wear and tear from use of the product.
9.4. Any commercial guarantees from the manufacturer are separate and must be claimed from the manufacturer under their own terms.
9.5. For a complaint about a product ordered online, the Customer can contact info@blakshop.com. If it turns out that the product does not have a lack of conformity, Blakshop may charge the costs incurred, within the limits of the law.

10. Retention of title

Deliveries are made with retention of title: the products remain the property of Blue Distribution S.r.l. until the price has been paid in full.

11. Limitation of liability

11.1. To the extent permitted by law, Blakshop is not liable for indirect damage, loss of profit or financial losses not directly attributable to the product delivered.
11.2. Nothing in these Terms limits liability for wilful misconduct or gross negligence, or for personal injury, or the mandatory rights of consumers.
11.3. Blakshop does not guarantee that the Site will be completely free from interruptions or that stored data will be kept indefinitely, without prejudice to legal obligations.

12. External links

Any links to third-party sites are for reference only. Blakshop does not endorse the content of such sites and is not responsible for it.

13. Protection of personal data

Personal data is processed in accordance with current legislation (EU Regulation 2016/679 — GDPR and applicable Italian law) and the privacy notice published on the Site.

14. Disputes, governing law and jurisdiction

14.1. These Terms are governed by Italian law.
14.2. For consumers resident in the European Union, the mandatory consumer protection provisions of their country of residence remain applicable where more favourable.
14.3. For disputes with consumers, the competent court, preferentially and according to mandatory rules, is that of the consumer's place of residence or chosen domicile.
14.4. For Customers who are not consumers (professionals), the Court of Verona shall have exclusive jurisdiction.
14.5. In accordance with EU rules, the consumer may also use the European online dispute resolution (ODR) platform: https://ec.europa.eu/consumers/odr

15. Severability clause

If one or more provisions of these Terms are invalid or ineffective, the remaining provisions will remain fully valid. The invalid provision will be replaced by a valid provision that comes as close as possible to the intended economic purpose.

Last updated: 31 July 2026