Refund policy

Refund Policy


Pursuant to Article 5 of Legislative Decree 185/1999, if the customer is a consumer (that is, a natural person purchasing goods for purposes unrelated to their professional activity), they have the right to withdraw from the purchase contract for any reason, without needing to provide an explanation and without any penalty, subject to the conditions set out below:

 

  • the right of withdrawal applies to the purchased product in its entirety; it is not possible to exercise withdrawal only on part of the product;

  • the purchased item must be intact and returned in its original packaging, complete in all its parts, including any packing materials and documentation;

  • by law, the shipping costs for returning the item are borne by the customer;

  • the shipment is under the customer’s full responsibility until proof of receipt at our warehouse;

  • in the event of damage to the item during transport, Blakshop will notify the customer of the incident within 5 working days of receiving the item at its warehouse, so that the customer may promptly file a claim with the carrier they selected and obtain reimbursement for the value of the item, if insured;

  • Blakshop is not liable in any way for damage, theft, or loss of items returned through uninsured shipments.

 


To exercise this right, the customer must send Blakshop a notice to that effect within 10 working days from the date of receiving the goods.


Blakshop will refund the customer the full amount already paid within 14 days from receipt of the returned goods, by reversing the amount charged to the Credit Card or PayPal account.


The right of withdrawal is completely forfeited if the essential condition of the item’s integrity (packaging and/or its contents) is not met, in cases where Blakshop determines:

 

  • the absence of the original packaging and/or wrapping;

  • the absence of integral parts of the product (accessories, parts, etc.);

  • damage to the product for reasons other than transport.

 


If the right of withdrawal is forfeited, Blakshop will return the purchased item to the sender, charging the sender for the shipping costs.


Please also note that:

 

  • if the return is due to our error or a defect in the goods, the shipping costs will be borne by us and you may request either an exchange or a full refund of the entire amount, including shipping costs;

  • if the return is due to your error during the ordering process, the shipping costs will be borne by you and you may request either an exchange or a credit for the value of the goods ordered, excluding shipping costs, to be used on future orders.

 


To return a product, follow these instructions:


Request the product replacement or return form by email at info@blakshop.com.


The form must be completed in full and placed inside the package at the time of return.


Make sure to send the item in its original packaging, including the original label/tag/bag in the case of clothing items, and the box in the case of footwear.


Send the package to the following address:


BLAKSHOP / BLUE DISTRIBUTION SRL

VIA PIETRO VASSANELLI N. 52

37012 BUSSOLENGO (VR)


Blue Distribution S.r.l., after receiving the product and verifying its integrity, will refund the customer only the price of the product.


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