What are the shipping times?
We do our utmost to ensure that you receive your order as quickly as possible.
Most Blakshop customers receive their order within 1 to 3 days from the date of purchase.
Blakshop will ship the order on the same day or the day after purchase (excluding weekends and public holidays).
From the moment of dispatch, the order will be delivered within 1 to 3 days depending on the area (excluding weekends and public holidays):
1 business day for North-Central Italy,
2 to 3 business days for Southern Italy and islands.
Upon arrival of the material, the customer undertakes to collect it.
If the recipient is not present at the time of delivery, the courier will leave a notice and attempt delivery the following day.
Can I track my order?
Certainly, as soon as your order is shipped, you will receive a shipping confirmation email.
At midnight on the same day, when the courier generates the tracking code, you will receive a second email with the link to track your order.
If for any reason you do not receive the email, you can find the link to track your shipment status by logging into your Blakshop account.
It is necessary to register a personal profile on Blakshop to access your order details.
Where are orders shipped from?
All orders are processed from our headquarters in Bussolengo, Province of Verona, Italy.
What are the shipping costs in Italy?
For purchases under €70.00, the cost is €7.50.
Shipping costs are free for purchases equal to or greater than €70.00.
For information on our return and replacement policy, please visit the dedicated section
Pudo pick-up points.
Shipping costs to Pudo pick-up points for purchases under €70.00 are €6.00, and are free for purchases equal to or greater than €70.00.
The shipment remains available for pick-up for 9 days at the PUDO point. If the recipient does not pick it up, on the 10th day it is returned to the destination branch, which opens
storage as "return from shop" and remains there for another 10 days awaiting your release.
In case of non-collection, return costs will be deducted from the purchase refund.
Do you ship internationally?
We ship throughout Europe. Shipping costs vary depending on the country.
Returns from outside Italy are at the customer's expense.
France, Germany, Spain
Standard shipping cost is €14.90.
Shipping costs are free for purchases equal to or greater than €150.00.
In case of return, €14.90 will be withheld from the refund.
Rest of Europe
Standard shipping cost is €19.00.
Shipping costs are free for purchases equal to or greater than €150.00.
In case of return, €19.00 will be withheld from the refund
If your country is not available during checkout, it may not yet be active in our system. In this case, please contact customer service at info@blakshop.com and we will be happy to arrange shipping at the lowest possible price.
What to do if the package is damaged?
If the courier delivers a partially damaged or opened package, check the contents before accepting delivery.
In case of non-conformity or apparent damage:
1. Refuse delivery and fill out the acceptance form indicating the problem encountered.
2. Return the package to the courier.
3. Contact Blakshop Customer Service describing the incident within 48 hours, indicating the order number.
Incorrect delivery or defective item.
Although highly unlikely, it may happen that you receive a wrong or defective item. If this happens, please contact customer service. You can decide whether to replace the item or receive a refund. Blakshop will arrange for the order to be collected at no cost to the customer.
Failed collection and storage costs.
If the courier entrusted with delivering your order does not find you at the provided shipping address, they will attempt delivery again the next day. After the second unsuccessful attempt, your package will be held in storage with the courier for the next 3 days, within which a new delivery must be arranged. After 3 days of storage, or in case of another unsuccessful delivery attempt, the order will be automatically cancelled and a refund issued, deducting from the total refund both shipping costs of €6.50 (even if your order had qualified for free shipping) and any additional storage costs.